Terms and Condition - Cancellation Policy

Please note our cancellation policy as below

  • 48 Hours - If notice is given between 48 to 24 hours 50% of the treatment cost(s) will be charged.
  • 24 Hours or Less - If the notice period is 24 hours or less then 100% of the treatment cost(s) will be charged. Please only go ahead with your appointment if you agree with our Cancellation Policy, by booking your appointment you agree to the above terms and conditions. This is so we can avoid no show's and wasted appointment slots.

Terms and conditions at Cryo solihull

All appointments are available on a pre-booking appointment basis only we do not take walk in appointments. All massage appointments are booked in advance - we very rarely have on the day appointments available for massage treatments.

Here at Cryo Solihull we only offer strictly professional massage services only.

We require you to be upfront and honest about all the questions and answers you give to us during the consultation process as any information you hold back regarding medical conditions may hinder or affect the treatment you are having with us.

Both the therapist and client's safety is paramount.

Please follow all your aftercare advise in order to get the best out off your treatments, here at Cryo Solihull we care about our clients and want you to feel comfortable and all your information written or discussed whilst will always be treated as confidential at all times.

Terms and Conditions - Myths

Here at Cryo Solihull we do not diagnose or let you know if you have any medical conditions - we are not trained doctors and can not let you know via a Reflexology Cryo Solihull treatment if you have anything wrong with any body part.  As in our code of conduct with our various governing bodies https://www.aor.org.uk we only treat the client holistically as a whole.

Also please note we do not open our Hopi Ear Candles after a treatment either as the actual treatment is not used for removing ear wax.


Gif Vouchers

Please note due to the Pandemic All vouchers affected by Covid-19 will be extended for another 3 months from their expiry date

Gift Vouchers are available to purchase.  Expiry date 4 months from date of purchase.   Vouchers out of date can not be used.

Please state voucher number when making the booking and bring your voucher with you on the day.  Gift vouchers are non redeemable and have £0.00 value and can not be exchanged for any monies.

Lost and stolen vouchers can not be replaced.  If you have forgotten your voucher payment will be taken for the treatment and refunded once the voucher has been handed in.

Massage Appointment Bookings

Please note Cryo Solihull is a Strictly Professional Service provider. Only 3 massage appointments are booked on a daily basis and all massage bookings are pre booked into the diary, to secure your booking please book in advance. Evening and Saturday appointments get booked up quickly.

Treatment information

Please note if you are pregnant or have cancer/trapped nerves treatment's can not be carried out due to various reasons.

Treatment will be refused if drugs / alcohol has been consumed also if any inappropriate behaviour requests are made.